Shipping policy

Shipping & Return Policy 

Welcome to Thevo Store. We are committed to delivering your orders safely and on time.

 

Shipping Policy

 

• Orders are processed within 1–3 business days after payment confirmation.
• Estimated delivery time is 7 business days depending on your location.
• Delivery delays may occur during holidays, high-demand periods, or due to courier issues.
• Customers will receive order updates through email after the order is shipped.

 

Return Policy

We offer a 5-day return policy from the date of delivery.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned with original packaging and proof of purchase.
• Damaged, used, or altered items may not qualify for returns.

 

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or clearance sale reasons.

Refunds

• Once we receive and inspect the returned product, we will notify you about the refund status.
• Approved refunds will be processed to the original payment method within a few business days.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: storethevo@gmail.com

Thank you for shopping with Thevo Store.